Melody Kim is a senior content and conversation designer based in the San Francisco Bay Area.
I combine technical aptitude with creative approaches. I’ve taught generative AI product design to 2000+ employees, founded a conversation design community, and submitted a utility patent which gained approval to be filed with USPTO.
Projects
Conversation design
Cisco Support Assistant
Teaching Introduction to Conversation Design
Creating Conversation Design at Cisco community
Content design
Cisco design system style guide
Cisco CX Cloud support case management
Skills
About me
I’m a content professional who’s worked as a technical writer, editorial director, community manager, and content and conversation designer. I excel at streamlining complexity and organizing information in a way that resonates with users. My sweet spot is combining technical aptitude with creative approaches. I like sharing what I’ve learned with others, which is why I’ve done a lot of leadership initiatives in the generative AI and conversation design space.
My skills include Figma, Miro, Voiceflow, prompt engineering, NLU/NLP, HTML/CSS, Google Analytics, Adobe Creative Suite, Wordpress, and JavaScript.
In my spare time, I help second-grade kids with math, play piano, hike and camp, craft, play video games, and read.